Manage Your Subscription
If you have purchased the Musicnotes Pro - Premium - Annual or Musicnotes Pro - Annual (formerly Pro - Plus - Annual) membership subscription from within the Musicnotes Sheet Music Player for Android app, you will need to manage your subscription through the Google Play account with which you had purchased the subscription. To change plans, the subscriber will first need to cancel their existing subscription, and then purchase the other subscription.
Please note: You will be unable to manage the subscription purchased from within the Musicnotes Player for Android app - upgrade, downgrade, cancel, etc. - from the Musicnotes website, or be able to change Musicnotes Pro subscriptions on the Musicnotes website.
Please refer to these instructions from the Google Play support site: https://support.google.com/googleplay/answer/7018481?co=GENIE.Platform%3DAndroid&hl=en
Troubleshoot Your Subscription
If you had been rebilled for your Musicnotes Pro membership, but you did not receive a Musicnotes Order Confirmation around the same time and you do not see any of your Musicnotes Pro membership's features reflected on your account, there may have been an issue that arose between the rebilling of the membership with the app and Musicnotes.
If this is the case, we would recommend taking the following steps:
- Open the Musicnotes app on the device you had used to purchase your Pro membership,
- Tap on the "Menu" button,
- Tap on the "Join Pro" button toward the bottom of the menu.
This will load the Pro page, which will contact Musicnotes, "join" the app purchase of Pro (and its record of rebilling) and your Musicnotes account, and "reactivate" your Pro membership.
If this still does not work, please reach out to Musicnotes Customer Support, and they will be able to assist you further.