In order for our Customer Support staff to spend much needed, and well deserved, time off, we will be observing the following upcoming holiday hours and coverage:

Christmas Eve/Start of Hanukkah: Saturday, December 24th - 9am-1pm, US Central time, Chat and email only

Christmas Day: Sunday, December 25th - CLOSED

New Year's Eve: Saturday, December 31st - 9am-5pm US Central time, Chat and email only

New Year's Day/Last Day of Hanukkah: Sunday, January 1st: CLOSED

Thank you so much for shopping with Musicnotes.  From all of us, we wish you and yours a very Happy Holiday season!


Here's how to get in touch with us!

Contact our Customer Service Specialists via email:

If you would like to contact our support staff via email, please click on the Submit a request link at the top of any page here on the Support site.

Please include as much information as you can in your request, as this will help to ensure that your issue is resolved in a more timely manner.  Emails will be answered in the order they are received.


Prefer online chat? ______________________________________________________________________________

If Chat agents are available, you will see a green "Live Chat - Available" button at the bottom right-hand corner of the Support site.  Simply click on the button to enter a few pieces of info and begin chatting live with a Customer Support Chat Specialist.

Customer Support Chat Specialists are available Monday through Friday, 8am to 6pm, and Saturdays and Sundays 9am to 5pm, US Central time.


Need to call us?

If your question is urgent or you require assistance via telephone, please call us toll-free* at 1-800-944-4667 to speak to a live agent. 

Customer Support Phone Specialists are available Monday through Friday, 9am to 5pm, US Central time.

*(Outside the US and Canada, please call (608) 662-1686).


Corporate Inquiries:

You can reach our corporate headquarters via

Telephone: (608) 662-1680


         901 Deming Way, Ste. 100

         Madison, WI 53717

Please be sure to include "Attention" information, so we know which department to direct your inquiry to.


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