Here are our Support team's hours during the upcoming holiday season. Please note all times are listed in US Central time.
Thursday, November 26: CLOSED in observance of Thanksgiving (US)
Friday, November 27: 9am to 5pm
Thursday, December 24: 9am to 3pm
Friday, December 25: CLOSED in observance of Christmas Day
Friday, January 1: CLOSED in observance of New Year's Day
Here's how to get in touch with us!
Contact our Customer Service Specialists via email:
If you would like to contact our support staff via email, please click on the Submit a request link at the top of any page here on the Support site.
Please include as much information as you can in your request, as this will help to ensure that your issue is resolved in a more timely manner. Emails will be answered in the order they are received.
Prefer online chat? _______________________________________________________________
If Chat agents are available, you will see a green "Live Chat - Available" button at the bottom right-hand corner of the Support site. Simply click on the button to enter a few pieces of info and begin chatting live with a Customer Support Chat Specialist.
Customer Support Chat Specialists are available Monday through Friday, 8am to 7pm, and Saturdays and Sundays 9am to 5pm, US Central time.
Need to call us?
If your question is urgent or you require assistance via telephone, please call us toll-free* at 1-800-944-4667 to speak to a live agent.
Customer Support Phone Specialists are available Monday through Friday, 9am to 5pm, US Central time.
*(Outside the US and Canada, please call (608) 662-1686).
You can reach our corporate headquarters via
Telephone: (608) 662-1680
Fax: (608) 662-1688
901 Deming Way, Ste. 100
Madison, WI 53717
Please be sure to include "Attention" information, so we know which department to direct your inquiry to.
Missing Publisher Information
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