No sound in playback on iPad or iPhone

After purchase, you can download and view your digital sheet music in the Musicnotes Player for iOS app.

If you have tapped the "Play" button , but are hearing no sound being played out of your device, this can be caused by one of several different things.

1. Check the Product Information  for the music you are attempting to play. In the "Information" window, you will want to verify it shows "Product Type: Interactive". 
   1. Additionally, this information may also be visible on the "Full Library" screen of the app.
   2. Please note: Playback is not available for:
      1. Products that show "Product Type: Non-Interactive",
      2. Personally imported PDFs. 
2. Check your device's volume level, either:
   1. Using the buttons located on the side of the device, or,
   2. Through volume control slider in the Control Center (iPhone or iPad).
3. Verify your device is not in Silent Mode. Depending on the device model, this may be either:
   1. A physical control (a switch or a button near the volume buttons), or,
   2. Located in the Control Center (iPhone or iPad). 
   3. Please note: If you are on the Musicnotes website, viewing a product page and attempting to play the sample preview of an interactive product, having Silent Mode on for your device will result in no sound playback.
4. Verify your device is not connected to an external audio device (headphones, speakers, etc.).
5. If you have not already done so, try restarting your device, then attempt to play your music again.

For additional reference, please see the following, applicable Apple Support Links:

• iPad: Adjust the volume on iPad - Apple Support
• iPhone: Silence iPhone - Apple Support