I'm On Internet Explorer and Flash is not being recognized as "installed."

If Internet Explorer is telling you Adobe Flash Player is not installed, please follow these steps:

  1. In Internet Explorer, click "Tools" (the gear icon in the upper right side)
  2. Hover your cursor over "Safety"
  3. Click on "ActiveX Filtering" to unselect it (there should be a check mark there)
  4. Click "Refresh (the circle with the arrow button on the right side of the address bar) to refresh the web page

Flash should now be recognized by your Internet Explorer browser.

If you are still having issues with Adobe Flash, the Adobe Flash Player Help page is your best bet for getting your issue resolved.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Powered by Zendesk